Rivé Agency / Our services

Smarter support.
Better experiences.
Built to scale.

Your customer support should grow with your brand, not hold it back. We help e-commerce brands transform their customer experience through Gorgias, AI and intelligent automation.

Explore our services ↗
R.
SMARTER BY DESIGN
Gorgias implementation ✳ AI automation ✳ Continuous optimization ✳ Customer experience
01 / Ways to work with us

Two paths.
One smarter way forward.

Whether you're new to Gorgias or ready to get more out of your existing setup, we've got you covered.

01 / START SMART

Gorgias Launch.

A strong foundation for support that scales with your brand.

  • Discovery and support strategy
  • Gorgias setup and channel integrations
  • Tags, views, macros and routing
  • Automation and workflow setup
  • Help Center and AI Agent foundations
  • Testing, onboarding and launch
Tailored to your brand

Get the full scope, starting investment and ongoing partnership details straight to your inbox.

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02 / UNLOCK MORE

Gorgias Elevate.

Already using Gorgias? Let's unlock what you're missing.

  • Gorgias performance and workflow audit
  • Ticket and contact reason analysis
  • Automation and AI Agent optimization
  • Guidance, skills and knowledge improvements
  • Reporting and dashboard improvements
  • Prioritized optimization roadmap
Tailored to your brand

Explore the optimization approach, starting investment and next steps in our guide.

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02 / Beyond the setup

Meet your ongoing growth partner.

Great customer support isn't a one-time project. We keep your Gorgias environment performing as your business evolves.

A tailored monthly partnership, with a clear scope and an initial six-month commitment.

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Continuous Care includes
  • Ongoing Gorgias performance monitoring
  • AI Agent reviews and improvements
  • Workflow and automation maintenance
  • Monthly performance insights
  • Knowledge base and guidance updates
  • Proactive recommendations

Starting scope: up to 3 hours per month. Larger changes quoted separately. Initial 6-month commitment.

03 / Our process

Thoughtful strategy.
Measurable progress.

01

Discover

We understand your brand, challenges and opportunities.

02

Build & optimize

We create smarter workflows and better support foundations.

03

Monitor & improve

We measure performance and keep refining what matters.

04

Scale

We help your customer experience grow with your brand.

04 / Experience in action

Built on hands-on e-commerce experience.

From operational complexity to structured, scalable customer support. Our approach combines practical experience with smart automation.

60%

Automation rate achieved at Wildride within three months, based on a previously shared project result. Confirm details before publishing.

Ready for what's next?

Let's uncover your opportunities.

Already using Gorgias? Discover three practical opportunities with a free high-level Quick Scan. New to Gorgias? Let's explore the right foundation.

All prices exclude VAT, Gorgias subscription fees and usage-based costs. Final proposals depend on scope and complexity. Contact buttons link to https://www.rive-agency.com/contact.
05 / Your next step

Curious about the investment?

Get our Services & Investment Guide with the starting investments, what's included and how our ongoing partnership works.

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Complete the short form directly underneath this section. We’ll send the guide to your inbox.